Terms & Conditions

1 About these terms and conditions

1.1 You should read the terms and conditions set out below before purchasing goods using this website.
1.2 These terms and conditions apply to the purchase of Probiotics Australia’s products over this website. In using this website for this purpose, you agree to be bound by these terms and conditions. If you do not understand or accept these terms and conditions, you must refrain from purchasing Probiotics Australia’s products using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website, including the Legal Disclaimer, Privacy Policy, and Copyright Notice.
1.3 In these terms and conditions, the expressions “we”, “us” and “our” are a reference to Probiotics Australia Pty Ltd, the website owner.

2. Ordering procedure

2.1 You may offer to purchase Probiotics Australia’s products or other goods described in this website for the price specified on this website.
2.2 Your order must contain your name, postal address, phone number, e-mail address, payment details and any other ordering information specified on this website.
2.3 Confirmation of your purchase will be sent to your e-mail address once your payment has been cleared. If you do not receive a confirmation e-mail within two business days please contact info@rochway.com.au
2.4 You may not cancel an order once it has been submitted, even if our confirmation e-mail is still pending.
2.5 The goods are offered for sale only to persons who can make legally binding contracts.

3. Payment and price

3.1 Payment must be effected by credit card or paypal using the ordering facility on this website.
3.2 Prices are inclusive of goods and services tax and any other charges which must be mandatorily disclosed under the Competition and Consumer Act 2010 (Cth).

4. Cancellation due to error OR unavailability

4.1 You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price, with incorrect information, or which are unavailable due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods.
4.2 If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.

5. Delivery

5.1 Delivery of the Probiotics Australia’s products will be effected in the manner described on this website (i.e. Products purchased online will be dispatched by ordinary mail within two business days of receiving your order).
5.2 Ordinary mail (Australia Post) may take up to 5 business days from dispatch for delivery. Orders over $100 will be sent by registered post.
5.3 Risk of loss of, or damage to, the goods, as well as any additional costs due to events occurring after the time of despatch, transfers from us to the customer when the goods are despatched by us to Australia Post or any other carrier.

6. Refunds/replacements

6.1 Under certain conditions, (e.g. customer error when making order, incorrect tickets delivered) incorrect order refunds/replacements are available for Probiotics Australia’s products purchased via the online store. Please contact info@rochway.com.au to determine eligibility for refunds. Refunds are only processed after we are in receipt of the original ticket.
6.2 Any refunds for Probiotics Australia’s products purchased via the online store will be issued as a credit to your credit card account for the amount in question within 14 business days.
6.3 Replacement (i.e. exchange) of unused Probiotics Australia’s products purchased via the online store may be made directly with us.
6.4 Alternatively, application forms and information on replacement (i.e. exchange) can be obtained from 1300 669 156

7. Security

7.1 Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us, including your credit card details, is transmitted at your own risk.
7.2 Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

8. Privacy

8.1 please go to http://probioticsaustralia.com.au/Privacy

9. Disclaimer and limitation of liability

9.1 To the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the online purchase of Probiotics Australia’s products, as set out in our Legal Disclaimer.
9.2 Details contained on this website relating to goods and services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction which you reside (if that jurisdiction is outside Australia) and, if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

10. Changes to these terms and conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

11. Termination of access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

12. Governing law

These terms and conditions are governed by the laws in force in Queensland. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

13. General

13.1 We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.
13.2 If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.
13.3 If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force

Product successfully added to the cart

Monthly Auto-Shipping

Click on the Auto – Shipping button and receive the selected Rochway product each month.

You can cancel anytime by calling us on +61 7 3807 6466 and +61 7 3807 6341 or by emailing us on admin@rochway.com.au and type Auto Shipping in the subject column.

Please note that this option is also available for the customers without the Paypal account. You can pay with your credit card on the Paypal website.